Frequently Asked Questions

Yes, we provide personalised quotes with no obligation after assessing your moving needs.

Within a maximum of 24–48 hours after initial contact.

We take into account volume, access (lift/stairs), whether the street is pedestrianised, parking availability near the property and the service tier chosen.

Yes, 100% fixed price with no surprises, provided the agreed conditions (volume or access) do not change.

We offer several options depending on what is most convenient for you: an in-person visit at your property, a virtual visit via a dedicated app, or an assessment via WhatsApp, email or our website contact form.

Yes. The Acces tier is the most economical option: you prepare and pack your boxes and we take care of the safe transport.

It's your choice. We offer four tiers to suit every budget: Acces, Standing, Standing+ and Optimun, from basic transport to full move management.

No. We provide the complete service with our professional staff. We do not offer vehicle hire without operators.

Yes, we adapt to your needs to avoid disrupting your company's daily operations.

Yes, alongside your move. No problem within the EU. For other destinations, please check with us or the destination customs authority in advance, as additional formalities may be required.

We include disconnection at origin and basic connection (plugs) at destination. We do not carry out adaptations, refurbishments or plumbing work (washing machines, dryers, etc.).

Yes, we can carry out an in-person technical visit or an online assessment to calculate volume, access requirements and logistical needs with complete accuracy.

We recommend a minimum of 15 days for local moves and 45 days for national or international moves.

During peak periods (summer, Christmas, Easter, bank holidays, end of month and Fridays) earlier booking is essential.

It is always advisable so you can check everything is done to your satisfaction. If you cannot be there, you can delegate to a trusted person with clear instructions.

Each box is labelled with its contents and the room it came from, making it easy to place items correctly at the destination property.

We come to collect them from your home free of charge in the days following the move, notifying you in advance to arrange collection.

We have furniture hoists and assess the feasibility of each installation based on the access characteristics of the property.

Yes. We have specialist machinery and technical resources that allow us to work in properties with complex access, heights or restricted spaces.

Yes, we handle parking reservations and road closures when the operation requires it.

Yes, we offer hourly hire with a qualified operator included, for any façade hoisting need without booking a full move.

Within the EU: no restrictions on legal items.

Outside the EU: personal effects and used furniture (over 6 months old) to avoid import duties.

Prohibited: corrosives, drugs, weapons, perishables, radioactive materials and prescription medicines without prescription.

Check with destination customs: food, alcohol, tobacco, seeds and similar items may be subject to additional restrictions.

For safety and regulatory reasons we do not move: animals, firearms, perishable food, open liquid containers, toxic or chemical products, or flammable or explosive materials.

We carry Public Liability insurance, Goods in Transit insurance and All-Risk insurance with an excess.

Yes, we have storage facilities at our Spanish branches. We also cover other national and international destinations through our network of partners, with the highest guarantees.